Customer Success Manager
virtual
· 难度 3/5
Recruiter screen，hiring manager 视频面试，customer scenario role-play，behavioral，以及和 director 的终面。Zoom Enterprise 的 CSM 负责战略客户的 续订 和扩张。
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- Walk me through a renewal you nearly lost.(带我回顾一次你差点丢掉的 续订。)
- Tell me about expanding an account from Meetings to multiple Zoom products.(讲讲你如何把一个客户从 Meetings 扩展到多个 Zoom 产品。)
- Describe handling a difficult executive conversation about pricing.(描述一次你和高管就定价进行艰难沟通的经历。)
- How do you partner with the AE on renewal strategy?(在 续订 策略上，你如何和 AE 配合？)
Sales Account Executive
virtual
· 难度 3/5
Recruiter screen，sales manager 视频面试，mock customer call，和 cross-functional partners 的 behavioral，以及和区域 director 的终面。Zoom Enterprise 销售一直在承受 Microsoft Teams 捆绑销售带来的压力。
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- Walk me through a competitive deal against Microsoft Teams.(带我回顾一个和 Microsoft Teams 竞争的单子。)
- Tell me about a customer that nearly churned. How did you save it?(讲讲一个差点流失的客户，你是怎么挽回的？)
- Describe expanding an account from Meetings to Phone or Contact Center.(描述你如何把一个客户从 Meetings 扩展到 Phone 或 Contact Center。)
- How do you position Zoom's premium pricing when Teams is bundled?(当 Teams 被捆绑时，你如何定位 Zoom 的高端定价？)
Product Manager
virtual
· 难度 4/5
Recruiter screen，hiring manager call，AI Companion 的 product-sense 轮，analytical，cross-functional，以及 exec 终面。Zoom PM 正在从纯会议产品转向更广义的 workplace 工具。
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- Walk me through a feature launch tied to AI capabilities.(带我回顾一次和 AI 能力强相关的功能上线。)
- Tell me about handling customer feedback on a controversial feature.(讲讲你如何处理客户对一个有争议功能的反馈。)
- Describe prioritizing meeting vs. async collaboration features.(描述你如何在会议功能和异步协作功能之间做优先级取舍。)
- How do you compete with Microsoft when they bundle Teams for free?(当 Microsoft 免费捆绑 Teams 时，你们怎么竞争？)