Customer Success Manager
virtual
· 难度 3/5
Recruiter Screen,hiring manager 视频,客户场景 role-play,和跨职能伙伴的行为面试,以及和 VP 的终面。Twilio 的 CSM 更偏战略而不是被动响应,他们负责续订和扩展。
由 AI 翻译,查看原文
- Walk me through a renewal you nearly lost. How did you save it?(带我过一遍一次你差点丢掉的续订。你是怎么挽回的?)
- Tell me about expanding an account from one product to multiple.(讲讲你如何把一个客户从单一产品扩展到多产品。)
- Describe a difficult customer conversation. What did you do?(描述一次棘手的客户沟通。你做了什么?)
- How do you partner with the AE on strategic accounts?(你如何和 AE 在战略客户上协作?)
Solutions Engineer
virtual
· 难度 3/5
Recruiter Screen,hiring manager Screen,模拟 demo(两天前给定场景),技术问答,behavioral,最后和 director 面试。demo 是在 Twilio APIs 上 live coding,提前练好。
由 AI 翻译,查看原文
- Walk me through a demo that didn't go as planned.(带我过一遍一次没按计划进行的 demo。)
- Tell me about scoping a complex implementation. What surprised you?(讲讲你如何界定一个复杂实施的范围。有什么让你意外的地方?)
- Describe partnering with an AE on a deal that almost died.(描述一次你和 AE 合作、一个差点黄掉的 deal 的经历。)
- How do you maintain technical credibility on a fast-evolving product?(在快速演进的产品上,你怎么保持技术可信度?)
Product Manager
virtual
· 难度 4/5
Recruiter Screen,hiring manager 电话面试,product-sense,技术 deep-dive,和 engineering 的跨职能面试,最终 exec 面试。Twilio 的 PM 都非常技术向,也极度以客户为中心。
由 AI 翻译,查看原文
- Walk me through pricing a new messaging product.(带我过一遍你如何给一个新的 messaging 产品定价。)
- Tell me about killing a feature post-launch. Why?(说说一次你在上线后砍掉某个功能的经历。为什么?)
- Describe partnering with engineering on a tough buy-vs-build decision.(描述一次你和 engineering 一起做一个很难的 buy-vs-build 决策的经历。)
- How do you handle customer escalations as PM?(作为 PM,你会怎么处理客户升级 escalations?)