Customer Success Manager
virtual
· 难度 2/5
Recruiter screen，hiring manager 视频面试，customer scenario role-play，behavioral，最后和 manager 终面。Square Restaurants 的 CSM 偏咨询式，帮助餐厅落地 POS，并在平台上持续增长。
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- Walk me through helping a restaurant adopt a new feature.（带我过一遍你如何帮助一家餐厅采用一个新功能。)
- Tell me about a difficult customer conversation. What did you do?（说说一次困难的客户沟通。你怎么做的？)
- Describe partnering with the AE on an account growth opportunity.（描述你如何和 AE 一起推进一次账户增长机会。)
- How do you measure CSM success when you can't directly attribute revenue?（当你无法直接归因收入时，你如何衡量 CSM 的成功？)
Sales Account Executive
phone_screen
· 难度 3/5
Recruiter screen，sales manager 视频面试，mock prospecting call，behavioral，最后和 director 终面。SMB Sales 量很大，每周 quota 都是实打实的。
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- Walk me through a deal where you turned a cold prospect into a close.（带我过一遍你如何把一个冷线索做成成交。)
- Tell me about handling a price objection from a small business owner.（说说你如何处理小企业老板的价格异议。)
- Describe staying motivated during a slow pipeline week.（描述在 pipeline 低迷的一周里你如何保持动力。)
- How do you balance new-logo acquisition vs. expansion in existing accounts?（你如何平衡新客获取和存量客户的扩张？)
Product Manager
virtual
· 难度 4/5
Recruiter screen，hiring manager 通话，围绕 restaurant-vertical 问题的 product-sense 轮，analytical 轮，和 engineering 的 cross-functional 轮，最后 exec 终面。Square Restaurants 是最强的垂直押注之一，有领域经验会加分。
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- Walk me through prioritizing for a vertical-specific customer base.（带我过一遍你如何为某个垂直行业的客户群做优先级排序。)
- Tell me about a feature you killed. What did you learn?（说说一个你砍掉的功能。你学到了什么？)
- Describe partnering with engineering on a hardware-software co-design.（描述你如何与 engineering 合作做硬件与软件的协同设计。)
- How do you measure success for a SaaS subscription embedded in a hardware product?（硬件产品里内嵌的 SaaS subscription，你如何衡量成功？)