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Dropbox 行为面试题

Primly 研究团队为 Dropbox 调研整理的面试题、流程细节和难度信号。

4 经验 难度 3.5/5 Technology / Cloud Storage

Customer Success Manager

virtual · 难度 3/5

Recruiter Screen,hiring manager 视频面,客户场景题,行为面,最后和 director 终面。Dropbox 的 CSM 偏咨询式,重点在续订。

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  • Walk me through a renewal you saved from churn.(讲讲你如何挽回一次差点流失的续订。)
  • Tell me about driving adoption in a difficult organization.(讲讲你如何在一个推进很难的组织里推动产品采用。)
  • Describe handling a critical customer escalation.(描述一次你处理关键客户升级事件的经历。)
  • How do you partner with the AE on expansion strategy?(你如何和 AE 合作制定扩张策略?)

Sales Account Executive

virtual · 难度 3/5

Recruiter Screen,sales manager 视频面,模拟客户电话,行为面,最后和区域 director 终面。Dropbox Enterprise 因为 Google/Microsoft 的捆绑策略一直很难打。

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  • Walk me through a competitive deal against Google Workspace.(带我过一遍一个对阵 Google Workspace 的竞争单。)
  • Tell me about a customer that nearly churned.(讲讲一个差点流失的客户。)
  • Describe expanding an account from basic file sync to broader collaboration.(描述一次你把一个账号从基础文件同步扩展到更广泛协作的经历。)
  • How do you position Dropbox premium pricing when competitors bundle for free?(竞争对手免费捆绑时,你如何定位 Dropbox 的高端定价?)

Product Manager

virtual · 难度 4/5

Recruiter Screen,hiring manager 电话,围绕 Dropbox Dash(通用搜索)的产品 sense 面,分析面,跨职能面,以及高管终面。Dropbox 正在转向知识工作者工具。

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  • Walk me through a launch that didn't gain traction. What did you learn?(带我过一遍一次没做起来的发布。你学到了什么?)
  • Tell me about a feature that improved a metric you cared about.(讲讲一个提升了你在意指标的功能。)
  • Describe partnering with engineering on an architectural shift.(描述一次你和工程团队合作推动架构转型的经历。)
  • How do you compete with Google Drive given they bundle for free?(考虑到 Google Drive 免费捆绑,你们怎么竞争?)