Customer Success Manager
virtual
· 难度 3/5
Recruiter screen,hiring manager 视频,客户场景题,behavioral,以及最后和 director 面试。Asana 的 CSM 负责 enterprise 续订和扩展。
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- Walk me through a renewal you saved.(带我过一遍你挽救过的一次续订。)
- Tell me about driving adoption in a difficult organization.(说说你如何在一个很难推进的组织里提升使用采用。)
- Describe handling a critical escalation.(描述你如何处理一次关键升级事件。)
- How do you measure customer health beyond DAU?(除了 DAU 之外,你如何衡量客户健康度?)
Sales Account Executive
virtual
· 难度 3/5
Recruiter screen,sales manager 视频,模拟客户通话,behavioral,以及最后和区域 director 面试。Asana 的 Enterprise sales 偏咨询式,增长很快。
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- Walk me through a complex enterprise deal — strategy and close.
- Tell me about expanding a self-serve account to Enterprise.
- Describe handling a deal where the buyer changed mid-cycle.
- How do you partner with the SE on a multi-stakeholder pursuit?
Product Manager
virtual
· 难度 4/5
Recruiter screen,hiring manager 通话,product-sense 轮(改进 enterprise 管理员工作流),分析轮,跨职能轮,以及 exec 终面。Asana 的 Enterprise PM 负责讲好 move-upmarket 的故事。
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- Walk me through a launch that moved an enterprise metric.(带我过一遍一次推动了 enterprise 指标的发布。)
- Tell me about killing a feature post-launch.(说说你在上线后砍掉一个功能的经历。)
- Describe partnering with engineering on a tough multi-quarter decision.(描述你如何和 engineering 合作推进一个跨多个季度的艰难决策。)
- How do you balance SMB user experience vs. enterprise admin needs?(你如何在 SMB 用户体验和 enterprise 管理员需求之间做平衡?)