Lee experiencias reales compartidas por candidatos, incluyendo preguntas, descripción del proceso y señales sobre el nivel de dificultad en Zendesk.
4 experienciasDificultad 3.3/5Technology / Customer Service SaaS
Customer Success Manager
virtual
· Dificultad 3/5
Recruiter screen, hiring manager video, customer scenario, behavioral, and final with director. CSM at Zendesk owns strategic enterprise accounts.
Walk me through a renewal you saved.
Tell me about driving adoption in a difficult organization.
Describe partnering with the AE on expansion.
How do you measure customer health holistically?
Solutions Consultant
virtual
· Dificultad 3/5
Recruiter screen, hiring manager video, customer scenario demo, technical Q&A, behavioral, and final with regional director. SC at Zendesk works mid-market and enterprise CS transformation.
Walk me through scoping a CS transformation engagement.
Tell me about handling a deal where Salesforce was the incumbent.
Describe a deal you advised against. Why?
How do you partner with implementation services?
Product Manager
virtual
· Dificultad 4/5
Recruiter screen, hiring manager call, product-sense round on AI agent capabilities, analytical, cross-functional, and exec final. AI is Zendesk's growth bet.
Walk me through launching an AI feature in customer service.
Tell me about handling customer concerns about AI replacing agents.
Describe partnering with engineering on model quality issues.
How do you measure success for an AI agent product?