Recruiter screen, hiring manager video, customer scenario, behavioral, and final with director. Slack CSM owns renewals and expansion at scale.
Walk me through a renewal you saved from churn.
Tell me about driving adoption in a difficult organization.
Describe handling a critical customer escalation.
How do you measure customer health beyond DAU?
Account Executive
virtual
· Dificultad 4/5
Recruiter screen, sales manager video, mock customer call, behavioral, and final with regional director. Slack Enterprise sales is consultative — they compete with Microsoft Teams primarily.
Walk me through a competitive deal where Teams was the incumbent.
Tell me about expanding a self-serve customer to Enterprise Grid.
Portfolio review, design exercise (rethink a notification surface), critique, cross-functional with PM and engineering, and culture round. Slack's design bar is very high — craft-driven and opinionated.
Walk me through a design that simplified a complex workflow.
Tell me about advocating for a design over feature requests.
Describe a project that changed your understanding of a user segment.
How do you handle design feedback that conflicts with research findings?