Recruiter screen, technical phone (Workday config + scripting), case study on a transformation engagement, behavioral, and final with practice lead. Implementation roles are part-consultant, part-engineer.
Walk me through a Workday implementation you led.
Tell me about handling a customer demanding scope changes mid-implementation.
Describe partnering with a Big 4 implementation team.
How do you balance configuration purity vs. customer pragmatic asks?
Customer Success Manager
virtual
· Difficulty 3/5
Recruiter screen, hiring manager video, customer scenario, behavioral with cross-functional partners, and final with director. Workday CSM owns strategic accounts post-implementation.
Walk me through a renewal you saved from churn.
Tell me about handling a difficult customer escalation.
Describe building executive trust at a major account.
How do you partner with the AE on an expansion opportunity?
Product Manager
virtual
· Difficulty 4/5
Recruiter screen, hiring manager call, product-sense round (improve HCM for global enterprises), analytical, cross-functional with engineering, and exec final. Workday HCM PMs are deeply domain-expert.
Walk me through a launch involving multiple customer customizations.
Tell me about prioritizing global compliance updates vs. innovation features.
Describe partnering with engineering on a tough multi-quarter scope decision.