Recruiter screen, hiring manager video, scenario-based interview on a difficult customer escalation, behavioral, and final with director. CS leadership at eBay scales call-center operations globally.
Walk me through leading a team through a service-quality crisis.
Tell me about coaching an underperforming team member.
Describe partnering with product on a workflow that hurt agent productivity.
How do you measure customer service success beyond CSAT?
Trust & Safety Specialist
virtual
· Difficulty 3/5
Recruiter screen, hiring manager video, case study on a fraud pattern, behavioral, and final with director. T&S at eBay processes huge volumes of cases.
Walk me through investigating a complex fraud case.
Tell me about escalating a difficult enforcement decision.
Describe handling a high-profile seller appeal.
How do you balance case throughput with accuracy?
Product Manager
virtual
· Difficulty 4/5
Recruiter screen, hiring manager call, product-sense round (improve seller experience for fraud-flagged accounts), analytical, cross-functional, and exec final. Trust PM at eBay is consequential and challenging.
Walk me through balancing fraud prevention with seller experience.
Tell me about a launch that hurt a metric you cared about.
Describe partnering with engineering on a tough ML rollout.