Candidates report beginning with a recruiter screen that validates domain fit, such as performance marketing, lifecycle/CRM, category marketing, or brand, and clarifies how the role supports buyer growth or seller activation on the marketplace. A first-round interview with the hiring manager typically tests strategic thinking and channel experience, often tied to eBay priorities like re-engaging lapsed buyers, increasing frequency, or driving seller adoption of promotions. The process commonly includes a case-style round where candidates build a campaign or growth plan with constraints, such as budget allocation across paid search, social, affiliates, and CRM, plus measurement approach and expected lift. Later interviews frequently include cross-functional partners (Analytics, Product, Creative, Merchandising/Category, and sometimes Finance) to evaluate collaboration and how marketing plans map to marketplace dynamics like seasonality, pricing, shipping promises, and inventory depth. Candidates often report a final round focused on leadership behaviors, stakeholder management, and operating cadence, such as how to run tests, report results, and scale winners across categories. Typical timelines are reported around 3 to 6 weeks, especially when panel scheduling and case review are involved.
Design a 90-day plan to increase repeat purchases among buyers in a priority category. Which segments would you target, which channels would you use, and why?
How would you evaluate incremental lift for a paid campaign when there is overlap with organic traffic and CRM messaging on the same audiences?
Tell about a time you had to influence Product or Analytics to change measurement or instrumentation so marketing could learn faster. What was the outcome?
A campaign increases traffic but seller conversion drops due to out-of-stock or slow shipping. How would you diagnose the issue and adjust the plan?
How do you balance short-term GMV impact with buyer trust and long-term retention when selecting offers, messaging, and promotional tactics?
Data Analyst
virtual
· Difficulty 3/5
Candidates report starting with a recruiter screen focused on role fit, location, and interest in eBay’s marketplace model, followed by a brief conversation about past analysis work and tools. The next step is often a technical screen over video that emphasizes SQL fundamentals and metric reasoning, sometimes with a live query exercise or short take-home style prompt to interpret marketplace data. Later rounds typically include 2 to 4 interviews with an analytics manager and cross-functional partners (often Product, Marketing, or Category teams) centered on translating business questions into measurable KPIs. Candidates commonly see emphasis on marketplace concepts like conversion rate, take rate, seller and buyer retention, and the impact of shipping, pricing, and search ranking changes. Final steps can include a stakeholder interview to assess communication, executive-ready storytelling, and how recommendations would be implemented in a product experiment or campaign. End-to-end timelines are often reported as about 2 to 4 weeks depending on interview scheduling and team urgency.
Write a SQL query to calculate conversion rate by category for the last 28 days, and explain how you would handle sessions that include multiple item views.
If Gross Merchandise Volume increases but conversion rate is flat, what marketplace factors could explain this and what metrics would you check next?
Describe an analysis where your initial hypothesis was wrong. How did you discover it, and how did you change the recommendation?
How would you measure the success of a change that increases the visibility of Promoted Listings in search results without harming buyer trust?
When stakeholders disagree on the primary KPI for a project (for example, buyer conversion versus seller adoption), how do you align on a decision?
Customer Service Manager
virtual
· Difficulty 2/5
Recruiter screen, hiring manager video, scenario-based interview on a difficult customer escalation, behavioral, and final with director. CS leadership at eBay scales call-center operations globally.
Walk me through leading a team through a service-quality crisis.
Tell me about coaching an underperforming team member.
Describe partnering with product on a workflow that hurt agent productivity.
How do you measure customer service success beyond CSAT?