Sales Account Executive
virtual
· Difficulty 3/5
Recruiter screen, sales manager interview, customer scenario, behavioral, and final.
- Walk me through a complex business-internet deal.
- Tell me about handling a competitor displacement attempt.
- Describe partnering with the SE on a complex install.
- How do you build trust with SMB IT buyers?
Field Technician
onsite
· Difficulty 2/5
Recruiter screen, hiring manager interview, technical interview on cable + internet installation, behavioral, and final.
- Walk me through a complex installation troubleshooting.
- Tell me about handling a difficult customer interaction.
- Describe staying productive in a multi-stop service day.
- How do you stay current on cable/internet technology?
Customer Service Manager
virtual
· Difficulty 2/5
Recruiter screen, hiring manager interview, scenario-based behavioral, and final.
- Walk me through leading a CS team through service-quality improvements.
- Tell me about coaching an underperforming team.
- Describe handling a viral customer-service complaint.
- How do you measure CS success in cable + internet?