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American Express behavioral interview questions

Read real candidate experiences, including questions, process detail, and signals on the difficulty level at American Express.

4 experiences Difficulty 3.8/5 FinTech / Cards & Banking

Risk Analyst

virtual · Difficulty 4/5

Recruiter screen, technical phone (stats + SQL), virtual onsite with case study on credit-portfolio question, behavioral, and final with director. Credit Risk at AmEx is one of the most sophisticated in the industry.

  • Walk me through a credit-policy analysis.
  • Tell me about identifying a portfolio-level risk pattern.
  • Describe partnering with the business on a credit-line change.
  • How do you balance approval rates with loss rates?

Sales Account Executive

onsite · Difficulty 3/5

Recruiter screen, sales manager video, customer scenario presentation, behavioral, and final with regional VP. GCS AE sells corporate-card and B2B payments solutions.

  • Walk me through a complex corporate-card sale.
  • Tell me about expanding an account into B2B payments.
  • Describe handling a CFO's procurement objection.
  • How do you compete with traditional banks on commercial cards?

Product Manager

virtual · Difficulty 4/5

Recruiter screen, hiring manager call, product-sense round on Platinum Card benefits, analytical, cross-functional, and exec final. Consumer Cards is the flagship business.

  • Walk me through a card-benefits launch.
  • Tell me about killing a benefit post-launch. Why?
  • Describe partnering with marketing on a launch.
  • How do you balance member experience with profitability?
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