spent time on the CVS Health hiring side (as a panel participant, not a recruiter) and also went through their interview as a candidate for a director-level role last year. sharing what I actually observed about their behavioral interview approach.
CVS Health is a values-heavy company. Their core values aren't hidden, they put them on the careers page: innovation, collaboration, caring, integrity. What's notable is that the behavioral round actually tests these in a structured way. each of my two behavioral interviewers had a specific value they were probing for.
Questions I was asked or saw others asked: "Tell me about a time you had to make a decision with incomplete information that affected patient or customer outcomes." (caring/integrity) "Describe a situation where you disagreed with a team's direction. How did you handle it?" (collaboration) "Give me an example of a time you improved a process that impacted a large number of people." (innovation) "Tell me about a time you had to work cross-functionally with a team that had very different priorities." (collaboration again, from a different interviewer)
All standard STAR format. What CVS specifically wants in the story: the scale of impact, how you brought others along, and some nod to the customer or patient at the end of the chain. They're a healthcare company serving 35+ million people annually, so customer impact language lands.
A few things that don't help: generic corporate answers with no specifics, stories where you were the lone hero and everyone else was wrong, or stories without any outcome data.
Practical prep tip: pick 5-6 strong STAR stories from your history and make sure each covers at least two of their values. map them before the interview so you're not scrambling.
the behavioral round typically runs 45-50 minutes. two interviewers, usually tag-team questions, so expect both to be present but only one asking at a time.