Just got through BofA's behavioral rounds. I've been back in the job market after a 2-year caregiving gap so I prepped behavioral really hard, and I'm glad I did because BofA is one of the most behavioral-heavy companies I interviewed with this cycle.
They have 8 guiding principles under what they call Responsible Growth. You don't need to memorize the exact names, but you need to be able to speak to each theme. The big ones that came up for me:
Customer-first thinking. Multiple questions along the lines of: "Tell me about a time you went above and beyond for a customer or user." I'm a backend engineer and don't interface with end users directly, so I reframed this as internal stakeholders. They accepted that.
Ethical behavior and speaking up. Big one. I got: "Tell me about a time you saw something that didn't feel right and what you did." This is not a trick question. They want to see you have a spine and can articulate a real situation. Vague answers seem to land poorly.
Risk awareness. As a bank, they care a lot about this. Expect: "Tell me about a decision where you had to weigh risk vs. speed." Have a specific engineering example ready, not a philosophical answer.
Collaboration under pressure. Classic conflict question: "Tell me about a time you disagreed with a teammate. What happened?" STAR format works well here.
Other questions I got across both rounds: Why Bank of America specifically (research their recent initiatives, I mentioned their digital banking transformation) A time you had to learn something quickly A time you failed and what you changed
One tip: they give you time to think before answering and they mean it. I asked for 30 seconds to gather my thoughts on the ethics question and nobody flinched.
Overall, the behavioral rounds felt genuine, not gotcha-y. The interviewers weren't trying to trip me up. They wanted to understand how I operate.